You never know when you might have to change your plans, and you never know how and when problems with the airline or airport might ruin your day and force you to cancel a trip.
But don’t worry, there is good news!
That’s because in April 2024, the Biden-Harris administration introduced a rule that says passengers whose flights are canceled or significantly changed, or delayed for more than three hours, can get a refund from the airline they are traveling with. The rule takes effect in October 2024, but some airlines have already begun complying with the law.
And that’s why you need to hear what this woman had to say about what people can do when something goes wrong on a Southwest Airlines trip.
She said she was flying with Southwest when her flight was delayed more than three hours, so she demanded a refund, which she should receive within a week.
She explained: “Whether you book another flight or are rebooked on another flight, it doesn’t matter. If your delay is more than three hours on domestic flights, you will get a refund. Refunds are processed through the company. They are not processed here at the airport.”
The woman added that airline staff would be informed about the new law gradually and said passengers should not wait for an email from the airline to take action.
She advised: “But don’t wait for that email. Always go to the counter, get the QR code, scan the QR code and start the refund process. So it’s annoying that my flight is severely delayed, but I’ll get my money back. Thank you.”
Watch the video.
@dreamvacations4all #travellife #airlines #southwestairlines #delays #travellifestyle #fyp
♬ Original sound – Dominica
And this is how people reacted:
A viewer spoke up.
Another person is happy about it.
And this TikTok user asked a question.
Please more videos like this!
After reading this story, check out this one about a delivery driver who had a $400 grocery order returned because she didn’t receive a tip.
