Air travel is a hassle, but it’s necessary. As we’ve recently learned, a technical glitch impacts everything, including airlines. When CrowdStrike went down a few weeks ago, thousands of flights were canceled for airlines worldwide. Now, a popular Minnesota airline is being taken to court in a class action lawsuit over the chaos surrounding the canceled flights.
A class action lawsuit has been filed against Delta in Georgia. According to the Minneapolis/St. Paul Business Journal:
The class action lawsuit, filed by law firms Webb, Klase & Lemond and Sauder Schelkopf on behalf of the plaintiffs in the U.S. District Court for the Northern District of Georgia in Atlanta, alleges that Delta “refused or ignored” requests for refunds for flight costs. It also claims that the Atlanta-based airline failed to meet its obligation to provide vouchers for meals, hotels and ground transportation to affected passengers.
The lawsuit seeks to ensure refunds for passengers affected by the canceled flights, some of which could cost Delta tens of thousands of dollars.
The Business Journal also reported that “Delta breached contracts, violated state laws and failed to comply with U.S. Department of Transportation regulations that require airlines to provide automatic refunds in the event of flight cancellations and significant delays. Among other things, it alleges that Delta failed to adequately inform consumers of their right to a refund before offering alternative transportation, travel credits, vouchers and other forms of compensation.”
The lawsuit comes at a time when the Department of Transportation is investigating how the airline handled the disruption and how customers were treated during the flight disruption.
Delta’s CEO had previously stated that the outage cost the airline more than $500 million.
H/T Minneapolis St. Paul Business Journal (paywall)
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