28.08.2024
THe Emily Morgan San Antonio – a DoubleTree by Hilton hotel is preparing to host the participating hoteliers The Hospitality Show in October. The historic hotel, located just three blocks from the Henry B. Gonzales Convention Center, is preparing to install Navigator 2.0 tablets in its rooms. Hotel communication network (HCN) to provide guests with mobile access to services and amenities and to provide information about the surrounding area and events.
“Our AAA Four Diamond hotel from Historic Hotels of America is the second most photographed property in San Antonio,” said General Manager Kole Siefken. “As the ‘Official Hotel of the Alamo,’ we are a good choice for history buffs and holidaymakers Travelers who want to visit the San Antonio River Walk and business travelers who need to be close to the Convention Center.
“Although history is a big part of our history, we still rely on modern technology to provide an unforgettable and engaging experience that keeps guests coming back,” said Siefken. “That’s why we chose HCN’s Navigator 2.0 tablets. Not only are these mobile devices convenient and practical for customers, but they also help our operations teams communicate across departments and improve response times to guest requests. Once installed, Navigator 2.0 will become our digital directory, a 24-hour room service menu and ordering platform, and the place where guests can request late checkout, activate do not disturb alerts, opt out of daily housekeeping, and more.”
Digital all-in-one device
The cloud-based Navigator 2.0 platform offers real-time language translation to make two-way communication effortless. It’s a modern approach to guest engagement and revenue growth that gives operators the ability to update and self-manage content as often as needed throughout the day. With a Netflix-inspired interface, the look and feel of the content is compelling, drawing people to click around, discover the on-site services and amenities, and spend more money on-site. The tablets sit on a Bluetooth-pairable speaker base with high-quality sound, USB A&C charging points, and stunning HD graphics. The speaker base can also serve as a voice assistant, allowing guests to request services and amenities and report issues via voice command.
“The design of the Navigator 2.0 is fantastic,” said Siefken. “It will look great in our rooms and integrates with our hotel’s property management system. We plan to start small with tablet programming and keep functionality to a minimum, but we plan to add more features over time.”
Personalized welcome video
Such a tablet function could be of interest to the Emily Morgan Hotel in the future – a DoubleTree by Hilton Hotel is HCN’s “Welcome Messaging”. Through a recorded video, the General Manager or an AI avatar can personally welcome each guest to the hotel and offer them services and amenities of the hotel. Using the avatar, the GM can change the welcome message at any time and even target it to specific groups to welcome them with an exciting, personalized message that differentiates the arrival process and sets them apart from hotels that do not have this technology. It is a digital alternative to the traditional welcome letter that appears on the screen as soon as a guest touches the tablet for the first time. According to historical data, more than 85% of guests reach for their tablet after seeing the welcome message to search for hotel information.
All Navigator 2.0 tablets can instantly replace in-room electronics, including inconvenient and time-consuming TV applications, expensive voice solutions, outdated alarm clocks and rarely used bedside phones. They can also be used to eliminate in-room clutter caused by printed compendiums and table displays with QR codes and inconveniently placed and easily damaged stickers with marketing messages and digital tips.
“We look forward to opening the Emily Morgan Hotel – a DoubleTree by Hilton Hotel will soon be online and show management and employees how easy it is to communicate effectively and generate additional revenue,” said Neil Schubert, Chief Product Officer of HCN.”
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